Queen's Hospital

Queen's Hospital 2024-05-08 Person 2 5 0

Waited over 15 hours to be seen and was herded from one waiting room to another If they knew that people were going to wait so long they should have given them a time slot the next day to return so that they could get some rest

If you have to wait , better chairs are required so that you can wait in some comfort.

Queen's Hospital 2024-05-08 Person 2 5 0

I had to wait 26 hours and stay overnight. The doctors didn't call anyone in until 10am the next day. Overnight there was zero communication, drink/food provided, an opportunity to be able to get the medication I would usually take in the evening (I am epileptic and have many other health issues such as high blood pressure abd mental health issues I am medicated for)

Lower waiting times, providing food and drink if the wait is long. Or at least having a shop or vending machine in a&e. I was most disgused when the tea lady came round and emphasised to my daughter that the service was only for patients and refused to give her a tea. I am nearly 84 and my daughter is 63. We were both there for 26 hours without access to food and drink overnight.

Queen's Hospital 2024-05-08 Person 2 5 0

Waited Many, many hours through booking in, triage and the rest only finally seeing the specialist required after some very many hours being pushed back on the list despite the urgency of the matter. Finally saw required specialist some 14 hours later. Procedure performed in SDEC and told it would be fine. It WASN'T. Discharged and acute emergency problem continued. Had no choice but to return yesterday. Many hours waiting again. Eventually similar procedure took place on a trolley in Procedure Room. It didn't work. All this took place in open room where people constantly coming and going opening drawers and cupboards for dressings for OTHER patients . NO PRIVACY AT ALL. This room more like a large cupboard. No privacy right through the night solid. Still waiting for bed to become available. No chair could be found at all for patients wife.

The urgency of the matter has not been addressed properly. At 86 years old he should have been prioritized. The very WORST experience ever

Queen's Hospital 2024-05-08 Person 2 5 0

I have had 2 previous admissions through A&E in 2019 &2020 and on both occasions have been treated with efficiency, competence and kindness . I remain grateful to Queens for their help on those occasions. This experience was totally different. When I arrived I was told I would not see a doctor for14 hours. It seemed the new system consisted of sitting on a hard chair in one room for the first night and then graduating to a more comfortable chair for the second night. After two nights in a chair the sister said that as I had done 2 nights in a chair she would find me a bed. Other than routine observations nobody spoke to me or any of the patients around me although some were very distressed. It seemed the wait depended entirely on the time of booking in. Most patients were waiting for investigations for a long time causing congestion in the waiting areas. I appreciate the massive difficulties you are facing at the present time but observing the situation for 48hours it seemed to me as a retired GP that your new system is really not working, is inefficient and probably dangerous for patients.

Ideally reduce the long waiting times which must pose a risk to sick patients. If patients have long waiting times they should at least be checked regularly. In my previous admissions CT scans and other investigations were done very quickly in A&E but certainly this was not happening on this occasion and should be addressed

Queen's Hospital 2024-05-08 Person 1 5 0

Dr Rahman was extremely unprofessional. He refused to do the right investigations for my treatment.

Shorter waiting times

Queen's Hospital 2024-05-08 Person 2 5 0

Doctors and nurses were very good, but completely overwhelmed by the numbers they were expected to process. I was there 24 and a half hours. Persob in next chair was there 28 hours whrn i left. There were 2 doctors. Apparently this is a regular occurrence. It is no wonder staff are leaving. There were so many angry frustrated people and they were doing their best but totally swamped. I sympathised, but the outcome is unacceptable waiting times and staff who have to be hardened and ignore suffering or they could not come to work day after day.

2 doctors for the night shift when there was such a backlog was totally inadequate. The system needs overhauling so that staffing levels are more closely monitored and incentives given to aid recruitment. Information given to patients would help alleviate some of the frustration. Send the Chief Executive to Sir in A and E on a typical night and the situation woukd soon get sorted. It's partly, but not wholly, down to money but reorganisation of the system coukd help. I pitied the staff who battle this hell nightly.

Queen's Hospital 2024-05-08 Person 4 5 0

The Staff were kind and considerate, especially as it was so busy, but, nothing was too much for them. Well done to all.

Everyone worked to their limit , especially as the volume of patients were far to many for the hospital, but your team worked extremely hard to clear the backlog of patients waiting in the corridors.

Queen's Hospital 2024-05-08 Person 1 5 0

Had the most painful experience of my life. The Urgent Treatment Centre is a Torture Centre. I was in severe pain from what looked like Acute Malaria attack and was made to wait for 5 hours without relief. When eventually transferred to the SDEC, this was where I was given a single dose of intravenous Paracetamol and a single dose of Oral morph. As a Nurse I know the importance of pain relief to make a Patient comfortable and good experience. Something must be done to change that practice to a caring and compassionate care centre. I eventually self discharge after sitting for almost 12 hours on chair. I am yet to get the results of my Blood test and CT SCAN.

Timely care and intervention like pain relief. Your doctors lack compassion. Treating Patients like commodities is unacceptable.

Queen's Hospital 2024-05-08 Person 5 5 0

My right hand shoulder has dislocated completely. My friends took me to Queen’s hospital immediately and there I got the treatment very fast than we expected. The department took me as a priority case due to the severe pain and condition. Dr. Ojo and team responded immediately. He assessed my hand and sent me for the x-ray, based on that Dr. Ojo and other staffs put my shoulder back safely and sent me for another x-ray. All this process completed within 45 minutes and I am very thankful to each and every one involved.

The only thing I can point here to improve is the waiting time for the final observation from a doctor and discharge. After the final x-ray we have waited little long for the final check and discharge. But If I consider the initial service which I received to put my shoulder back safely, I am very happy to wait for a long time.

Queen's Hospital 2024-05-08 Person 4 5 0

One of the nurses was tired and verbally communicated that. It's understandable she was tired but not to let patients know, who are feeling very vulnerable. Also, She was unsure about an infusion she was giving me and instead of saying she didnt know and trying to find out, she gave me the wrong info. She also seemed irritated when patients were asking to use bed pans.

Apart from experience with the nurse, the service was excellent and couldnt praise staff enough for the care they gave me.