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Queen Elizabeth The Queen Mother Hospital
2016-10-13
Person
5
5
0
Written by a patient
Written by a patient 13th October 2016
I had an allergic reaction, was on my own initially, Reception desk wasn't manned just when I arrived so I went straight into the treatment area when the door opened and explained my problem which was understood immediately and dealt with. This had happened in another town several times before so I knew how it would develop very soon and what I needed which was provided immediately. Being on your own makes situations like this stressful but I immediately felt I was in good hands which made all the difference.
The whole department was clearly extremely busy but I was given all the information I needed, in particular by Dr Renzo Mosquera who told me what to carry with me to prevent any future sudden episodes from escalating.
Thank you so much to everyone.