Queen Alexandra Hospital

Queen Alexandra Hospital 2018-07-18 Person 4 5 0

efficient, on time, respectful and informative

Queen Alexandra Hospital 2018-07-13 Person 5 5 0

On arrival the nurses saw straight away what was wrong and they took me straight through to the A&E dept. I was seen very quickly and had everything explained to me what would be happening. I could not and would not fault the staff as they were kind, helpful and genuine in there care and service. Thank you very much.

Queen Alexandra Hospital 2018-07-11 Person 5 5 0

Impressed with the speed of follow up appointment and with the information provided. Perhaps more help might be useful for spouses - my Wife is currently suffering with hives (identified by her GP) due to the diagnosis we guess. The consultation and staff are excellent. Thank you

Queen Alexandra Hospital 2018-07-11 Person 5 5 0

The staff were really kind and friendly. Professional but mixed with humananity.

Queen Alexandra Hospital 2018-07-10 Person 4 5 0

Due to the nature of ward E3 patients having bowel surgery etc, the bathroom/shower room facilities are inadequate and out dated. There should be better facilities to leave samples and cleaning of these areas should be carried out more regularly than may be necessary in other wards. Only one shower was provided which regularly broke down or needed attention. The care provided in my quite lengthy stay was faultless albeit the staff were very hard pushed at times. I would also like to say that my surgeon Mr David was superb and I trusted him implicitly in all he did for me.

Queen Alexandra Hospital 2018-07-07 Person 5 5 0

I am the father of my newborn son. I could not recomment the maternity care at QA highly enough. I can’t believe that all of the staff are able to give the level of care and assistance that we had to all of the new parents and children. Through what was an incredibly traumatic time for us, we were always consulted and kept informed of everything. We felt like every new shift of midwives and students (all the staff we saw in fact) couldn’t have been as good as the last, but they were. We can’t thank everyone enough for what they have done for us. You should all be proud of everything you do.

Queen Alexandra Hospital 2018-07-07 Person 4 5 0

I went in for an iron infusion. My appointment was tat 3pm but I wasn't seen until 5.15 for the treatment. Because it took so long to be seen my friend who'd accompanied me for the visit had to return to work. I do not like any procedures and by the time I was seen I was in tears very nervous and upset. The nurses were amazing and though the procedure- I know small by comparison to many - was unpleasant I knew I had been treated with the best of care. Waiting 1.25 hours for it hadn't helped but I'm philosophical about that as it just got me to face the uncomfortableness I was feeling about the whole procedure. The nurses were amazing and that negates the time waited. As I understood the situation it seems stress is created by the system being far more optimistic than reality can allow: putting appointment times in a window that is far too tight to be fulfilled - this creates stress in the staff who fear angry patients. I expect there to be a lot of angry or upset patients as the procedures aren't pleasant and there is a lot of fear and emotions around them. This sets up both staff and patient to be less able to support/receive support and I would say needs addressing. Let's get honest about wait times and the staff stay on until the last patient leaves which is well past 5pm. Why not be honest about this and accommodate later appointments. I don't know the figures enough - perhaps there are days when people are seen on time but I suspect not! It's very easy for staff to go into process mode and try to get people seen quickly but then, under stress, forget they are people - this is why the staff introducing themselves through their first name is important - it reminds both parties we are humans and here to relate and support each other as such. I come to QA a lot and really rate it as a hospital - any time I look a little lost a staff member or volunteer will ask me if I'm ok. I hate hospitals - so much distress and pain goes on in them it's hard to acknowledge - but these touches really make a difference. So this is fantastic. To me it's about really supporting staff as people just as important as patients. This will equate to staff caring for patients with a quality of care that really makes a difference. People go into these roles because they care deeply about people - it's then the systems that make it hard for them to do so and I hope that QA recognises it's not just about making demands on staff without a genuine level of support there for them to respond to these demands.

Queen Alexandra Hospital 2018-07-07 Person 5 5 0

nothing to improve on! everybody from the cleaners to consultants so helpful, honest, straight talking but with compassion, pleasant, approachable etc etc. I cannot speak highly enough of them all thank you for everything you all did for me thank you for saving my life

Queen Alexandra Hospital 2018-07-05 Person 5 5 0

I am so very pleased with the excellent service and care provided by the Eye Department. Everything was clearly explained to me and I felt I was being treated as an individual and not a number. The staff were friendly and compassionate and it was a pleasure to have visited and received treatment from the department.

Queen Alexandra Hospital 2018-07-05 Person 5 5 0

From reception on D level to the discharge area on G level all staff were polite, thorough and above all, professional. The colonoscopy was done by Mr Richardson and Mr Conti who were thorough and very clear about what was happening. The nurses Rachel and Jane made me comfortable and were very attentive. The discharge lounge was clean, cool and relaxing. Antonio kept a check on me for 30 mins and provided welcome tea and biscuits. The reception nurse, ( sorry didn't note her name), was again very professional right through to discharging me with all the paperwork. The facilities on G level were first class. All in all I felt in safe hands !