Queen Alexandra Hospital

Queen Alexandra Hospital 2019-12-23 Person 5 5 0

I arrived early and was seen earlier than expected, the nurse and the senior nurse that were looking after me kept me informed of everything that was happening and what future treatment would be and were kind, caring and professional. The care that I was given was exemplary and I could not fault it .

Queen Alexandra Hospital 2019-12-23 Person 1 5 0

To cut a long story short, I was referred by my GP for ultrasound scan in September 2019, was given wrong information ie a different patient's appointment details. Eventually was told they had no ultrasound scan appointments and I ended up paying for a private scan which showed a mass in my colon. My GP was brilliant and sent me for an urgent CT scan referral which never happened, was told I had an appointment for sigmoidoscopy which was totally inappropriate for looking at the caecal. Was then sent appointment for consultant appointment who asked why I hadn't had a CT scan and referred under the 2ww. I had a call over a week later to see surgeon the next day 10th December who confirmed colon cancer, stage 4. I was referred again for CT scan of chest (which wasn't done when I had the abdo/pelvic CT) an MRI and colonoscopy, he told the specialist nurse he wanted them done before Christmas as they had to decide wether to operate first then chemo or chemo followed by op. The MRI and CT were done 4 days later but I am still waiting for the colonoscopy despite several phone calls, apparently they're very busy. The 2 week wait, supposedly urgent limit is up tomorrow. I have no faith in this hospital! Get your outpatient services sorted out. When phoning a department at least have an answering service to leave a message. (Being told "they're not very good at answering their phone" is not good enough. Update your outpatient letters to give the proper information e.g. you will be given a preparation to drink - no, we inject a dye into your vein. "You have a telephone appointment for assessment for your surgery" - no, we send that out to everyone, this is for your colonoscopy and no we don't know when it will be, the department is very busy.

Queen Alexandra Hospital 2019-12-19 Person 5 5 0

Great experience, as always.

Queen Alexandra Hospital 2019-12-18 Person 5 5 0

The clinic worked efficiently and did not leave me waiting very long. Reception staff were helpful and both members of the nursing staff interacted well with a good sense of humour and there was no feeling of being rushed. They were knowledgeable and took time to explain the details of the problem. I have no constructive suggestion to improve my care on this occasion Thank you for my care

Queen Alexandra Hospital 2019-12-15 Person 5 5 0

Good attention. Signposting directions to ward could be better.

Queen Alexandra Hospital 2019-12-14 Person 5 5 0

A1 service by everyone

Queen Alexandra Hospital 2019-12-13 Person 2 5 0

Taken into clinic room where a member to staff was eating her lunch to have basic weight & BP done. The member of staff continued her lunch while her colleague was assessing me - the clinic room smelt of her strawberry yoghurt. During the pre-op assessment the nurse was looking at and updating the incorrect patient record and had only realized this part way through the appointment. The nurse did not introduce themselves, made no facial contact at all and just stared at the computer the whole time, she would not have even known what colour my hair was, clearly lacked interest and exhibited bored, apathy and hates her job. I felt like my appointment was an inconvenience. As a face of the NHS - this nurse is clearly a candidate whom the papers love to beat the NHS with. Code 1562

Queen Alexandra Hospital 2019-12-09 Person 3 5 0

I was told several times that I could go home if certain criteria were met but never informed what the criteria were. I asked several times to have a cannula removed from my hand as it wasn't being used and its location was preventing me from properly holding my baby and it was getting caught on everything, I was repeatedly told to speak to someone else about it. I also think it's stupid that your partner can't stay with you overnight at least the first night. I'm high risk for postnatal depression and had a somewhat traumatic birth, I could've really used the emotional support of my partner.

Queen Alexandra Hospital 2019-12-09 Person 4 5 0

I can not fault the care I received. From the surgeon and theatre team, the ward staff, porters, to the ladies who served the meals and brought a welcome cup of tea I was treated with kindness, respect and compassion. Thank you QA.

Queen Alexandra Hospital 2019-12-08 Person 4 5 0

The staff were exceptional, extremely caring and professional.