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22nd March 2021


Taken dad to ENT outpatients, allowed to attend with him as pushing his wheelchair. dr Pickles treated him with professional efficieny, respectfulness and most thoroughly, outstanding assessment by him. Overall throughput in department quick and easy. Emily, the assistant, was also very proficient and helpful. Felt safe in the hospital with appointment slots and a constant number of people but not crowds. Parking easy. Door attendant at North entrance helpful.

Suggested improvements
Only one wheelchair in main reception. More signs identifying the barcode machines , make them fluorescent?

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff