Queen Alexandra Hospital 2021-03-16 Person 4 5 0

The booking in process was thorough and I received good detailed explanations of what was going to happen and what I was consenting too. Details were double checked with Dr. That were unsure which made me feel I was with highly professional staff not afraid to ask if they didn't know the answer rather than guess it will be ok. The last time I had this procedure I had just a gown the addition of back opening bottom pants was such a pleasant surprise and really improved how I felt. I felt less vulnerable and protected my dignity. The procedure team and endocospist were brilliant. They worked seamlessly as a team and I felt safe, comfortable and fully informed. A much much better experience than last time. Recovery was OK, I recieved good care but environment and ambience was a little more casual. And I wasnt keen on how staff conversations could be overheard at the desk including picking up another staff member on failures which of course should be addressed but I felt it could have been handled differently and not in front of other colleagues that sniggered after. Discharge process could have been better hence marked down slightly.

Within the changing rooms I wish there was a clinical waste bin to have discarded of sanitary waste rather than have to keep in my bag I wasnt prepared for not having a bin. Not have used my canuler arm for blood pressure monitoring. The monitor could have been moved to the other side. It felt uncomfortable on that arm. Discharge could have been smoother. My nok I felt was called far to early and he was hanging around for quite some time. I feel he should have been called later or at least consider the time it take for him to reach. Although the information handed over to me was good the wait prior was confusing. I was waiting in discharge knowing my husband was already here and I didn't understand what the hold up was. Again didn't help that I was feeling spaced out tired and hungry. This part could have been better. I. E. Ring relatives from discharge lounge if very local. Clearly explain that paperwork is being prepared and that is what we are waiting on.