Queen Alexandra Hospital 2018-05-04 Person 4 5 0

The care I received on the day of my appointment was very good and I was not waiting overly long and was dealt with in an efficient manner. The organisation beforehand could do with some improvement. I originally was given an appointment on May 9th. When asked if there was an earlier appointment I was given an appointment on April 24th, the original appointment was not cancelled so I received notifications of two appointments. Both appointments were then cancelled and my appointment was moved tp 3rd May without explanation. The letter that I received stated that I should not drive to the appointment without any further explanation and additional contact details that I was able to find led me to an extension that was always engaged and vague information that I might have drops put in my eyes which would dilate the pupils depending on treatment needed. I could get no further information and so made unnecessary additional travel arrangements as there were no issues with me being able to drive straight after the appointment.