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Queen Alexandra Hospital
2018-06-14
Person
3
5
0
Written by a patient
Written by a patient 14th June 2018
The staff we encountered, especially the junior ones, were without exception helpful and friendly in spite of the pressure of patient numbers and the hectic and tense atmosphere. They should be congratulated.
The waiting room/s were totally inadequate and somewhat disorganized as well as a potential health hazard. Too many bodies were packed tightly into rows of small chairs with poor access in a hot, humid and poorly ventilated area, the perfect scenario for infection transmission. Emergency evacuation of this suite of rooms and corridors could also present a safety problem.
A senior consultant seen occupied an air-conditioned office almost as large as the main waiting room. Space re-allocation needs some careful analysis so that the disjointed and confusing multi-stage waiting process is simplified for both staff and patients.