Queen Alexandra Hospital 2018-12-12 Person 3 5 0

Good: Professional, friendly and empathetic medical staff. Constructive suggestions: I had ORIF surgery for a fractured elbow (distal humerus fracture) at Queen Alexandra hospital on 23.12.18 and it would have been helpful if I had been given more information (verbally and in the form of patient leaflets) about what I might expect following the operation, e.g. extent & duration of pain, aching, swelling, stiffness & discomfort, when to remove the sling and do some safe mobility exercises (including physiotherapy leaflet with diagrams) in order to decrease stiffness, the amount of mobility I might expect to have after 3 weeks, 8 weeks etc., showering with bandage and wound plaster during first 2-3 weeks after operation, and also weight-bearing limitations on the affected limb following operation and when normal activities might be resumed. Although some of this information was given to me verbally by a member of the surgical team and a physiotherapist as well as ad hoc advice by the nursing staff, there appeared to be no coordinated, post-operative care plan in place.