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Written by a patient
8th January 2021


I went blind for about 5 mins on a Friday late afternoon. I walked to the Eye Pavilion as it is near where I stay. I explained to 2 disinterested staff at reception that I already had no central vision in left eye, loss of some sight in right eye and now this. " We don't do walk- ins". said one. " Do you mean you do not deal with emergencies?" I persuaded one to ask. She reluctantly disappeared for about 30 seconds and told me to go to an optician or GP for a referral. Or I could try ERI. I went to my optician as soon as I could get an appointment. He contacted GP and referred me ( I discovered) urgently to the Eye Hospital. 18 days,later tgey have still not responded. Eyesight can be saved by fast action or lost by lack of action. As it happens, I had had a stroke. Shame on them.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff