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Peterborough City Hospital 2017-09-16 Person 4 5 0

When we arrived, we needed a wheelchair and asked at reception - mother had given birth X3 days beforehand and could barely walk, plus are had bags to carry and baby in cos seat. Reception reluctantly gave us a wheelchair but no one helped us. Father was left to struggle pushing a wheelchair, carrying a bay and baby in cos seat! Tackling several double doors with no help there either! Was really disappointed and upset. When we arrived at transitional care, we were left waiting, sat in uncomfortable hard chairs for over 6 hours. Mother was in agony, not even offered water for several hours. The overall care once we were admitted was good - shown about the bad start! Also bed in our room was broken (would not lower so mother having to climb up (be helped) was reported four times to midwives (nurses, when I called again, I was told it had not been reported?? (We complained over a period of appx 18 hrs!)