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peterborough-city-hospital

Peterborough City Hospital

Edith Cavell Campus, Bretton Gate, Peterborough, England, PE3 9GZ
 
1 2 3 4 5 153,819 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Written by a patient
2nd July 2020

Brilliant treatment and wonderful care. I've been few days with my broken leg. Thank you very much

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1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
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1 2 3 4 5
Written by a patient
15th June 2020

Staff was friendly and professional

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Written by a carer
13th May 2020

The team in ward 14b looked after my mother Patricia O'Farrell until yesterday where she was being treated for covid, she has now been taken back to her care home after making great progress. I would like to pass on the thanks of myself and all the family to the whole team who provided care and support to the highest level. Its very difficult not being with family when they are very ill but the consolation in this case was mum was with people who truly cared and for that i cannot thank you enough. Please all take care and stay safe during this very stressful time, thank you all.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Written by a patient
30th April 2020

I always feel listened to and involved in my future treatment

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a carer
28th April 2020

I am completing this in relation to my mother. I understand that she was released from your care today. At no time have any family members received information about what was wrong with her, about the treatment that she was receiving, or why. Our requests that a doctor or somebody else with medical experience beyond that of the ward nurses call us, fell entirely on deaf ears. We have called many times, sometimes without getting through, and have only been able to speak to nurses who had to go and ask somebody else, before passing on a message along the lines of 'she is fine'. Sorry, but not good enough.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Written by a carer
16th April 2020

I am a retired nurse .My daughter attended the Aand E department under the direction of her GP .To say she was treated badly is an understatement. She was made to feel stupid and spoken to with a lack of care and respect. She didn't want to be in the hospital or anywhere near it under the present circumstances. And fully understands the pressures people are working under .Now here's the thing...they are disrespecting the decision which my daughters G.P made. The GP was concerned enough to refer my daughter to the hospital. So her opinion should be valued .In all my years as a nurse I never found it necessary to be rude and dismissive to any of my patients. Perhaps another vocation would be the way forward.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Written by a patient
5th April 2020

I had a replacement hip operation in March 2019, all went really well. I was informed then that my other hip would require replacement in the near future. In December 2019 I was experiencing difficulty with my right hip, I was given a Consultants appointment and agreed with a second hip replacement.. I was operated on 26/02/2020 receiving a second hip replacement. - The consultation prior to the operation, was informative and most useful - The admission to hospital for the operation was efficient and went well - The operation was a success and the aftercare in hospital was first class,, with great support,food, cleaning teams etc. - Upon discharge, I experienced the same difficulties that I encountered when being discharged the year previous - Discharge agreed by Doctor, all ok except waiting for Pharmacy to prepare discharge drugs. This took almost 6 hours for the drugs to be sent to me from the pharmacy. When they did arrive there were too many drugs that I did not require as I already had in date and with me, in fact if I had been asked they would not have needed to issue any further drugs as I had sufficient. There always seems to be a disjoin between, Patient - Pharmacy - Caring Staff. Requires more effective communication as to needs and how to provide. This could in routine cases like mine be agreed on the day prior to discharge, this would make it more efficient and eliminate the delay in discharge. Medical staff including Surgeon - First class Support staff on Ward - First class Cleaning team - First class Catering team - First class Dispensary - Seemingly detached from everything else, lack of communication

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Written by a patient
2nd April 2020

I was looked after very well

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Written by a patient
21st March 2020

The staff were so amazing and looked after me despite being their for a mental health issue. One thing that stood out was so kind they were.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Written by a patient
15th March 2020

Always clean and the staff are always friendly and helpful

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1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
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Resources

Short link to review Peterborough City Hospital: http://iwgc.net/eb34b