Edith Cavell Campus, Bretton Gate, Peterborough, England, PE3 9GZ
I’ve been seen by multiple departments at this hospital. The majority have been excellent, although it’s clear staff and resources are extremely stretched through continual budget cuts. They’re doing the best they can with what they have. There are only two reasons for marking some things down; 1. Car park is not fit for purpose and there simply aren’t enough spaces, especially for those trying to attend appointments at the same time as visiting hours. Lots of cars are forced to be abandoned outside of spaces which is unsafe. 2. I was once seen at a fertility clinic. When bringing in a sample I was in the waiting area and a doctor came out to announce my name. I started to stand, assuming I would be following this doctor to a private clinic, however to my surprise they came and sat next to me. They then proceeded to have my consultation right there in the waiting area, including asking me to hand over my sample! Obviously there were quite a few other patients waiting in the same area. I was a bit dumbfounded at the time to say anything, but this experience was extremely unprofessional and embarrassing to say the least.
My wife and I are regular visitors to the hospital as we are both cancer patients and have been treated at City Hospital over many years and we can honestly say we cannot fault the treatment we have received. If we do have any criticism it would be the time it takes to get an appointment after GP referral. For example my wife needs an operation which could be done in two months but the consultant needs an urgent cardio report before the op. The earliest cardio appointment we could get was 4 1/2 months. This is a ridiculous wait for what is an urgent request from a consultant.
I have had a wonderful experience the two times that I have had surgery from this hospital pre &. aftercare. has always been A1 and appointments been on time to the minute I would like thank all of staff in particular. Dr Anandan. for their kindness and expertise given to me over the past two. months a. most greatfull. patient.
The staff were always polite, courteous yet friendly and helpful. They all showed great competence and despite the number of patients they have to deal with many of whom are of difference race and ethnicity based on my observations they treated everyone on equal terms with a lot of patience and sympathy. The only two areas I would highlight for improvement are - the patience release time which took a long time after my operation in the waiting room. Given that I was told to ensure my foot was elevated the time I spent in the waiting room caused a lot of discomfort and eventually i was given a bed when one was available to help with keeping my foot elevated. - Car parking is a problem given how busy the hospital gets and on most occasions cars have to park on curbs and double yellow lines.
I spent some time on and off in Peterborough city Hospital, August, September, and October 2019. And I would like to Thank them for there kindness, support, and patience towards me. To the Orthopaedics, A&E, Medical team, Ward A3, Women's Ward and the Gastroscopy Unit. And a special thank you to the Nurse who came to help me, when I came over poorly in the main Entrance.
Short link to review Peterborough City Hospital: http://iwgc.net/eb34b