Peterborough City Hospital
Written by a patient
5th April 2020
I had a replacement hip operation in March 2019, all went really well. I was informed then that my other hip would require replacement in the near future.
In December 2019 I was experiencing difficulty with my right hip, I was given a Consultants appointment and agreed with a second hip replacement.. I was operated on 26/02/2020 receiving a second hip replacement.
- The consultation prior to the operation, was informative and most useful
- The admission to hospital for the operation was efficient and went well
- The operation was a success and the aftercare in hospital was first class,, with great support,food, cleaning teams etc.
- Upon discharge, I experienced the same difficulties that I encountered when being discharged the year previous - Discharge agreed by Doctor, all ok except waiting for Pharmacy to prepare discharge drugs. This took almost 6 hours for the drugs to be sent to me from the pharmacy. When they did arrive there were too many drugs that I did not require as I already had in date and with me, in fact if I had been asked they would not have needed to issue any further drugs as I had sufficient. There always seems to be a disjoin between, Patient - Pharmacy - Caring Staff. Requires more effective communication as to needs and how to provide. This could in routine cases like mine be agreed on the day prior to discharge, this would make it more efficient and eliminate the delay in discharge.
Medical staff including Surgeon - First class
Support staff on Ward - First class
Cleaning team - First class
Catering team - First class
Dispensary - Seemingly detached from everything else, lack of communication