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Written by a patient
5th January 2021


Wanted to say a massive thank you to the wonderful doctors and nurses working through all of this. The lady Dr who treated me (but i didn’t get her name) was so lovely, caring and thorough and didn’t make me feel like I was being a nuisance especially during such busy hard times! Everyone did their best to figure out what was wrong and with a smile and concern. I don’t know what the Drs name was but I hope she can be recognised. I came into maidstone A&E at 1pm, name is Kate McDonald, DOB 03/10/91 and was seen by a lady A&E doctor. I could hear how busy it was with very sick patients and I was reluctant to come in but I wasn’t made to feel like I shouldn’t be there. They even went out their way to grab me some food as I was there a lot longer than I thought and pregnant. Thank you so much

Suggested improvements
Maybe a food vending machine in the waiting area as being alone and not being able to eat is hard

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff