Share review of The Tunbridge Wells Hospital

The Tunbridge Wells Hospital 2021-05-17 Person 3 5 0

I was admitted on the 14th of may for irregular heart rate and being bed bound. The vast majority of staff were lovely and have taken great care of me. However, there was one nurse/doctor (a man with a heavy accent) wearing darkish blue scrubs at approximately around 4-5pm ish who was extremely rude and had me in tears. 1) he wheeled me in, started tapping away on the computer 2) he then turns around (doesn't introduce himself nor explain what he was going to do) then tells me in a rather condescending manner "are you aware that you've had 90 admissions"? Feeling uncomfortable I answered yes is that a problem? He replies no and he carries on tapping away on the computer 3) so I began to ring my husband as I assumed he was going to chat with me with what's going on (I have a learning difficulty which means I have trouble retaining information which was why I needed my husband to listen as due to the pandemic wasn't a loud in with me. 4) as I was doing this he turned around and said "no your going outside I can't deal with you. Upset I was confused with the way he was being and quite frankly making me feel scared, he shoved me out and left me in the middle of the minors waiting room at which point I was sobbing as I didn't understand why he was being so passive aggressive. When he did this I heard him saying to other docs and nurses "I can't deal with her". So I ring my husband trying to calm down even begged to go home even tho I knew and he knew I wasn't well enough. At which point a lovely nurse took me into a side room and was very compassionate caring and understanding and managed to calm me down then another nurse/ doctor came in and she was also very caring compassionate and wanted to help calm me down. As I'm calming down and able to speak the man who was very rude and caused unnecessary stress comes in and offers to do bloods. Feeling uneasy I said no and asked the lady if she could do it. I've never done a lengthy complaint before but I felt that this needed to be addressed as I don't want anyone else to go thru what went thru. I get that the workload can be and has been tough thru out the pandemic but felt this needed to be addressed. I'm still in hospital and have been referred to a cardiologist as my heart rate still isn't right. I don't take going to hospital lightly, I've been in and out of hospital with a complicated medical history thru out my life. I'd like to finish by saying a big thank you to the staff that have been looking after me and treating me with such respect kindness.

Be non judgemental and not belittle (this only goes to the nurse/doctor as explained above