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Orsett Hospital
2023-12-20
Person
3
5
0
Written by a NHS patient
Written by a NHS patient 20th December 2023
My dad (dementia patient) had an appointment for a blood test in the afternoon. I called the reception asking if he could be seen earlier (same day) as my sister has an appointment in the same hospital, so we wouldn’t have to go twice to the hospital, 2 hours apart. The answer was a simple ‘we are solid booked for 5 min appointments so no’. I advise we could wait for a bit to be seen in between patients but the answer was exactly the same like reading a script.
No flexibility in accommodating patient requests or at least trying. I understand it is not possible for long appointments but as the receptionist said, it’s a 5 min appointment (it takes even less than that every time we do go)
I work in NHS myself and I see this as little interest in accommodating patients.