Share review of One Hatfield Hospital

We sincerely apologise that you felt we didn't meet our normal high standards of care during your procedure with us. The confusion regarding the local and general anaesthetic was a communication issue, which we regret. I'd like to reassure you that you were booked correctly to undergo a general anaesthetic and we had an anaesthetist prepared and on hand in Theatres who was working with your surgeon on that day. We do appreciate however that this would have been upsetting if this was not communicated clearly. We are also sorry to hear that you felt you did not receive a high level of care on the Ward. Our procedure on the day of your surgery was that the Duty Nurse undertook your first observations and the Student Nurse completed the follow up observations at the correct intervals. Following any Student Nurse checks the Duty Nurse always reviews her work and documents this. I believe this was shown to you on the day to reassure you. Again we apologise and hope that you will come back to us for any healthcare needs in the future. Please feel free to call us on 01707 44 33 33 if you would like to discuss this any further.