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One Hatfield Hospital
2022-03-01
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Written by a private patient
Written by a private patient 1st March 2022
Waiting times for treatments are long so if you need urgent treatment I would consider else where. Prior to my operation I was told the procedure will take 30-40 min max and then a short time for recovers. I arrived at 12midday as requested and told not to eat or drink 6hrs prior. I was taken to a nice room and then had to wait a further 4hrs 45minutes as only one theatre room was open and the morning operations had run over drastically. So what was supposed to be a 90 min procedure actually took 6hrs. My consultant was amazing however my after care was non existent. I woke in recovey, was rushed back to my room of which I was told to have something to eat, pass urine and then go home. I asked a nurse if it went ok and they looked startled and replied "um yes I haven't been told otherwise" I was then given an appointment card saying see you in 7 weeks.
For a private's hospital I was really disappointed.
3rd March 2022
Response from One Hatfield Hospital
Thank you for taking the time to review One Hatfield Hospital. We are so sorry to hear you didn’t have a good experience. We have reviewed your complaint with all departments concerned and we will ensure better patient communication when there are delays. Theatre over runs are beyond our control but we acknowledge that the communication you had and the aftercare you received is not up to the high standard we strive to deliver at all times. Our Clinical Director, Claire McGauran would be very happy to talk to you if you wish to discuss this further. You can reach her via our reception team on 01707 44 33 33. In the meantime, please accept our sincere apologies. Georgina, One Hatfield Hospital