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Northwick Park Hospital 2021-09-23 Person 4 5 0

The wait was very long for blood test results and also subsequently for pharmacy dispense but, otherwise, the service in Ambulatory Care was generally good

Staff engagement could have been much better when I attended X-Ray for a head scan. The two members of staff briefly introduced themselves to me and I was asked to lie on the bed at the end of the scanner. They then didn't say another word to me until the scan was complete. There was no explanation given to me about the process... how the scanner operated, how long it would take or generally what I could expect to experience. This compares poorly with my previous experience of having a brain scan at NPH about 3 years ago when staff were far more engaged and supportive.