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Northwick Park Hospital
2021-09-28
Person
2
5
0
28th September 2021
PLEASE HELP!!
My mother, Audrey Davey jan 5th 1934 was admitted on Sept 21st, a week ago.
She is now in Darwin Ward, hopefully getting good physical care.
My brother ( Harrow) and I ( USA) have spent hours trying unsuccessfully to get through by phone. I called the complaints department last Friday as we cannot get updates information on Mum's condition. She does not have power of attorney or living will.
Jill in complaints said that it may be possible to get mum to verbally assign this to my brother, Russell Davey. We have not heard back on this.
The web site reads that the patient is allowed to get help calling a family member, so I sent a message through " letters to your loved one/ healthy vibes. This was delivered yesterday and I just sent another one.
How can a patient heal if the system denies access to their family to call?
I can only imagine how scared, lonely and abandoned she must feel. This is absolutely excruciating.
PLEASE HELP US TO COMMUNICATE WITH OUR MOTHER
The web site reads that the patient is allowed to ask for help phoning her son, so
Suggested improvements
Answered the phone
Communicated