Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Northampton General Hospital
2015-02-27
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Northampton)
written by a patient
27th February 2015
Everything was OK, nothing to improve.
Northampton General Hospital
2015-02-27
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Northampton)
written by a patient
27th February 2015
Being helpful and not need to be improved. Service is good.
Northampton General Hospital
2015-02-27
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Northampton)
written by a patient
27th February 2015
Northampton General Hospital
2015-02-27
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Northampton)
written by a patient
27th February 2015
Northampton General Hospital
2015-02-27
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Northampton)
written by a patient
27th February 2015
Northampton General Hospital
2015-02-27
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Northampton)
written by a patient
27th February 2015
I loved how they understood that I had to arrange my appointment around work where as Milton Kynes Gum didn't care. I also like hoe they listened.
Waiting is very busy and uncomfortable.
2015-04-22 08:59:04
Response from Northampton General Hospital
Thank you for your feedback and we are sorry that the waiting time was longer than you expected. During each clinic session there will always be a number of different types of clinics operating. Some patients will have an appointment and will take priority. Patients who have dropped in on the day may have to wait to be seen. Depending on the complexity of needs, some patients that are waiting may be seen sooner than others, depending on when an appropriately trained member of staff becomes available. This message will be relayed to patients as appropriate. However, in light of this feedback a new system will be trialled. Where possible, if a clinician agrees to see a patient who has dropped in without an appointment, they will be given a guide time. This will allow them to make a decision about whether they sit and wait in the clinic or return closer to the guide time given. This system will be trialled from May 2015 and reviewed for effectiveness
Northampton General Hospital
2015-02-27
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Northampton)
written by a patient
27th February 2015
- Respectful staff.
- Felt at ease.
Northampton General Hospital
2015-02-27
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Northampton)
written by a patient
27th February 2015
I didn't realize you couldn't drop in for contraception on a Friday and the ladies very kindly fitted my in.
I really appreciated it!!
Lovely friendly staff, were so helpful.
Northampton General Hospital
2015-02-21
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Northampton)
written by a patient
21st February 2015
Smear clinic to be moved back to St. Giles St, or to gynea dept.
Excellent care as always from gill.
Northampton General Hospital
2015-02-21
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Northampton)
written by a patient
21st February 2015
Friendly staff and short.
Waiting time.
2015-04-22 08:53:30
Response from Northampton General Hospital
Thank you for your feedback and we are sorry that the waiting time was longer than you expected. During each clinic session there will always be a number of different types of clinics operating. Some patients will have an appointment and will take priority. Patients who have dropped in on the day may have to wait to be seen. Depending on the complexity of needs, some patients that are waiting may be seen sooner than others, depending on when an appropriately trained member of staff becomes available. This message will be relayed to patients as appropriate. However, in light of this feedback a new system will be trialled. Where possible, if a clinician agrees to see a patient who has dropped in without an appointment, they will be given a guide time. This will allow them to make a decision about whether they sit and wait in the clinic or return closer to the guide time given. This system will be trialled from May 2015 and reviewed for effectiveness