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Written by a NHS patient
29th November 2022


There are some really good and caring doctors and nurses within this establishment, however whilst we are all too aware of how overstretched the NHS has become and how hard staff work there is little excuse for staff to be rude, judgemental and uncaring when it comes to patient care. The A&E department is let down by nurses, some doctors and 1 or 2 senior consultants who treat patients with little to no dignity or respect. If I could name and shame I would! When delivering care you should ALWAYS remember that you only ever get a snap shot of a persons life at that moment in time. The lack of ability to care has disappeared by some nurses in this department and you should consider whether the job you’re doing is right for you anymore. The system is broken but lack of empathy, understanding and poor patient care is not down to the system it is down to certain individuals in the department. Basic nursing skills such as pain management, food and water require little intervention but make such a difference. No one should ever be too busy that they neglect the basic needs of patients. If I was going to die I’d rather do it anywhere than the A&E department in this hospital.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe