Northampton General Hospital 2023-03-01 Person 2 5 0

My daughter who had just turned 18 needed two cysts removing, so had to stay in the gynaecology ward, which just seemed like an old ward the stuck anyone with any gynaecology issue in. Due to mental health issues that being my daughter is selective mute, ocd and severe anxiety, I stayed with her for the 4 days and nights she was there. And we got a single room. The room didn’t look clean, I brought cleaning stuff with me. I understand the rooms are constantly used but they just look shabby. We were only offered water twice during our stay. I was offered a put me up bed twice by two healthcare assistants. As no one seemed to know I was staying with my daughter due to her mental health issues. The board in the room where stuff can be wrote down about the patient wasn’t filled in, and this would have helped as then the staff would realise she didn’t talk and then not talk at her like she was stupid. She got 3 meals in total while she was there, and it was due to her being forgotten apparently. Again the ward doesn’t seem like a ward people know is there or for overnight cases. There was a shortage of nurses and I was asked where staff members where. The other staff members I don’t know what their roles were as they didn’t explain who they were and the language barrier was sometimes difficult and frustrating. Patients buzzers were going off for ages. We got conflicting information from surgeons, healthcare workers and other staff. No one seemed to read my daughters notes as to her issues as they kept disregarding them which was frustrating my daughter. The hospital seem to have spent money on making the main entrance all nice looking and pleasing to the eye, with the hood air conditioning which the room we were in could have done with. But yet they haven’t used that money for a ward that is small and well used especially for women who are experiencing loss of babies or general women’s problems. The waiting area for the early loss clinic again is clean and looks nice but once you walk down further it’s not like that. It’s false advertising.