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Northampton General Hospital 2018-09-05 Person 2 5 0

Really disappointed with the way my 89 year old mother was made to wait over 5 hours for an X-ray. She was brought in by paramedics and I joined her within 10 minutes, she has Parkinson’s Disease and dementia and had suffered a fall resulting in a suspected broken hip. I enquired several times as to why she was not referred for an X-ray but was told “we are busy”. I was later informed they had forgotten to refer her, an oversight. This resulted in my mother having to have a bed overnight. She was very restless and totally disoriented but the entire experience. Something that should have been dealt with very simply turned into a very bad experience for an elderly lady.