North Middlesex Hospital 2021-10-09 Person 5 5 0

My father Mario Azzoni (hospital number: 546431) has had three sets of BCG treatment (6 sessions, 6 sessions and 3 sessions) since December 2020 as treatment for his high grade bladder cancer, all administered by Kay in the Urology department. We’d like to put it on record that Kay has been absolutely fantastic in her professionalism, dedication and compassion. She has been of enormous help to me as a actual person (rather than dry letter) who is a constant point of reference providing me with invaluable and ongoing information regarding my father’s treatment. My father is 87 years old and is also the primary carer for my mother who is 89 and has advanced Alzheimer’s. He was diagnosed with bladder cancer in September 2020 and has also recently been diagnosed with Parkinson’s; so having someone as empathetic, friendly and caring as Kay administer the BCG treatment (which is obviously delicate procedure) is absolutely vital for his state of mind as well as his physical welfare. Any anxiety he could have is completely dispelled by her kindness and expertise. She obviously care for his wellbeing, always puts him at ease and subsequently he has a great deal of fondness for her. Having worked as a senior manager all of my life I completely understand the critical value and vital importance of having people like Kay even more so I’m sure in a medical environment. It is clear to me that she always gives more than is expected of her and puts the patient (in this case my father) at the very epicentre of everything. It goes without saying that the global pandemic has made the medical environment, that you all work in, infinitesimally more challenging but it is my opinion that you are only able to still achieve such great success because of employees like Kay. We value enormously the fantastic help and support she has given my father (and by extension my family) and would appreciate you passing this praise onto her.