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New Hall Hospital 2023-12-19 Person 4 5 0

My surgeon, the anaesthetist and the nursing staff were all excellent. The reasons for the lower scores are all connected to the difficulties in communication which I experienced prior to surgery. It was often impossible to reach the right person by phone. At least two vital letters were delayed, one which would have given me an operation date, and another which would have given a financial quotation in time to organise payment in stages. Both these delays caused me stress and the latter meant that we had to raise funds at the last minute, within the last two days in fact. I do not think that this is acceptable. Re the phone system. I have today contacted New Hall about a physio appointment. I once again could not be connected to either reception or physio when ringing on our landline. When my husband suggested the mobile as a last resort, I did get through. This may be a problem of which you are unaware.