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New Cross Hospital 2022-08-24 Person 1 5 0

New Cross hospital has been a disappointment in my experience. There is poor communication between departments, poor attitude from nurses, poor duty of care towards patients, and a lack of empathy generally. The standard of nursing in this hospital needs to be closely reviewed. On paper they may pass necessary requirements and tick the right boxes, however, in practice patients are treated like mannequins in a bed instead of human beings. Patients should be treated as a priority. They are not there to serve the needs of the nurses. The nurses are there to serve the patients, and they should do so with utmost care, patience and empathy. Nurses should not reprimand, talk down to, or attempt to, directly or indirectly, take away a patient's dignity. I am appalled at the lack of urgency in responding to patient's needs, whether it is requiring blood transfusions, medications or other interventions. Patients are often left to sit in discomfort or pain for longer periods than are acceptable. Where is the leadership, accountability and scrutiny of the medical practices in this hospital? There are also far too many times when nurses are hanging around desks when patients require care. More time and attention on patients is required. There needs to be more emphasis on patient-centered care, attention to the requirements of the individual, and a better standard of professionalism across the board. Most doctors I have encountered are actually quite decent, but the nurses are often slow at following through on doctor's requests and diminish the hospital's standards as a result. A professional, empathetic nurse should be the standard, but at New Cross hospital you are lucky to find yourself in the care of one.