Share review of New Cross Hospital

New Cross Hospital 2013-10-28 Person 2 5 0

I had to have an emergency Caesarian at New Cross 6 weeks ago. The treatment I received was completely varied. In the delivery suite and operating theatre the staff were wonderful and reassured me during a worrying time. The emergency staff even came down to visit and check on me the day after as they were concerned I'd lost so much blood. The midwife, Karen, was brilliant as she sat for 4 hours making notes and offering support. The anaesthetist and new female doctor were also professional and acted efficiently- I could not thank these people enough as I strongly believe that they saved mine and my baby's lives. Once on the ward, the 'care' was appalling: I was left in bloody gowns for 12 hours, a porter trod on my catheter bag, I was made to move rooms, load things on my bed and carry, people took forever to bring me a tray for my food so it went cold, no one told me where to go for things, I was left in agony as they didn't bring me pain relief as my note were in the pharmacy, no one asked for a urine sample until 24 hours after removing the catheter and they tried to send me home without checking my stitches or removing a cannula. It is such a shame that the ward staff ruined this experience and the reputation of the emergency staff.