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New Cross Hospital 2016-08-19 Person 1 5 0

My mother and aunt have both been in patients and the quality of care is third world. They were on different wards but had to wait more than an hour for painkillers and up to three hours at times. Nurses completely uncaring. More concerned with ensuring they had their breaks than making their patients comfortable. Nothing happens quickly and it takes days for reviews to happen. My mother developed pressure sores on her heels as her heel protectors were on her chair and not her heels! Basic nursing care totally lacking shocking considering we are in the 21st century.