Nevill Hall Hospital 2018-07-18 Person 1 5 0

Referred by my GP to Emergency Assessment Unit. Nurses were unhelpful, grumpy, uncaring and seemed to spend a good deal of their time looking at Facebook. I was vomiting and close to passing out and no-one came to check me despite me calling for help from behind my curtain. I was sat in a chair and moved myself to the floor in case I fainted. When the grumpy nurse finally came she just told me off and told me to sit back in the chair. I was never even offered a tissue to wipe my mouth. It took 8 hours waiting in a waiting room with ZERO communiation, no water or food. No hourly checks on the people in the waiting room (check they're not worsening, offering pain relief etc). I continued to feel extremely faint and was just told to go back to the waiting room. At no point was an ounce of human kindness shown. I was treated as if I was getting in the way, the nurses chatted A LOT to each other and didnt communicate AT ALL with patients. When I finally saw 2 doctors they were helpful, apologetic and listened. What a shame they were let down by the nursing staff.