Nevill Hall Hospital

I can't thank the staff, doctors and surgeons enough

Recommend

Dignity/Respect

Involvement

Information

Cleanliness

Staff

My mother was admitted to ITU and put onto a ventilator, a day or two later the family were brought together to be told she would die. Day or two later she woke up , steadily progressed then a day or two later had a seizure of which we were all told again nothing they could and she would die. Again a day or two later she woke up and is steadily getting better. The nurses are lovely but hardly do you get to see a doctor to find out what is going on all we get is “we don’t know” they are meant to be the professionals. We have just moved from London so all my mothers grandchildren and family are in London. They keep making the 3 hour trip to see her for the last time but fortunately she is still with us. Why tell us she is going to die when she isn’t emotionally this has been a rollercoaster. Today she was moved to a ward so visiting is now limited to 3 to 5. My granddaughter has travelled from London to see her grandmother to find that they have sent her for a procedure at 3pm and she would be about couple of hours. So visiting would be finished and they would not be allowed to see her, so a 6 hour round trip for nothing . I am disgusted that there is no empathy, no updates given it is always me that has to chase to get answers and to this date we are still in the dark. If I could take her out of Neville Hall I would !!

Recommend

Dignity/Respect

Involvement

Information

Cleanliness

Staff