Share review of Nevill Hall Hospital

Nevill Hall Hospital 2018-06-19 Person 2 5 0

My complaint is restricted to a phone message received to my mobile phone. The message left advised me that my mother had been moved to xxxxxx ( which I was not able to decipher) and was being moved at 13.00 that day to a ward which I thought was “Tillery”. The message ended with advice to call a number 01873 732488, I called this number continuously for 65 minutes where it was engaged each time. When I eventually got through I was advised that the word I had missed was YAB and this was the way they referred to Ebbw Vale hospital. When any message is sent it must be accurate and be able to be understood by anyone receiving it, this would have avoided the necessity to call back and have the stress created by not knowing what was going on. It is also not good enough to have an extension engaged for such long periods of time.