(NAMS) Prescription Service
Phoenix Centre, Millennium Way West, Nottingham, NG8 6AS Also known as: Fittleworth
953
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
(NAMS) Prescription Service
2022-08-22
Person
4
5
0
Review of (NAMS) Prescription Service
22nd August 2022
(NAMS) Prescription Service
2022-08-20
Person
4
5
0
Review of (NAMS) Prescription Service
20th August 2022
Louise made me feel very relaxed and at ease . This was my first review at home and I was a bit nervous , not knowing what to expect. She was very matter of fact and calmed any nerves. She made a simple adjustment to the bag which has made it an even better fit.
Suggested improvements
Maybe a little more time between booking and appointment!
(NAMS) Prescription Service
2022-08-19
Person
5
5
0
Review of (NAMS) Prescription Service
19th August 2022
Andy was the nurse at my appointment , I’ve had consultations with this person before and you immediately feel at ease as his vast knowledge of Crohns comes across in such a way you would think he was a sufferer as well, his retention of other peoples experiences is amazing and hopefully one of the problems I have will be eradicated in the form of a prescribed medication which with some GP’s you wouldn’t get that experience simply because they may not have enough Crohns patience, keep up the good work and I hope other people will find these appointments as useful as I do.
(NAMS) Prescription Service
2022-08-19
Person
5
5
0
Review of (NAMS) Prescription Service
19th August 2022
The service was professionally given & the staff were amazing
Suggested improvements
Keep up the great work
(NAMS) Prescription Service
2022-08-19
Person
5
5
0
Review of (NAMS) Prescription Service
19th August 2022
Very nice to have good service and personal visit
Suggested improvements
Keep everything as it is it’s working
(NAMS) Prescription Service
2022-08-18
Person
5
5
0
Review of (NAMS) Prescription Service
18th August 2022
always get treated as a human being patient not a number or another job on a list
(NAMS) Prescription Service
2022-08-18
Person
2
5
0
Review of (NAMS) Prescription Service
18th August 2022
They don't understand that I need more adhesive sprays in the hot weather as it evaporates quickly and with travelling to warmer climates this exacerbates the situation. All they seem to be interested in is cutting my supplies back - my stomach and the skin around it is now sore.
This situation is very stressful - without the adhesive removed I cannot remove my pouch. I've spoken to 3 people there now and they do not understand.
Suggested improvements
Get people on board who know about stoma care - I know my stoma better than anybody so do not tell me what I do not need....very poor empathy.
2022-09-06 15:31:05
Response from (NAMS) Prescription Service
Thank you for taking the time to leave your review. I am sorry to hear that you are dissatisfied with the service that you have received regarding your adhesive remover sprays. I believe the people you have spoken to are our prescription coordinators who are asked to contact one of the nursing team when any changes to products are requested so that any changes made are clinically appropriate. It is because we do know, and care, about stoma care that we suggest a clinical review in these situations to make sure we properly understand the needs of the people using our service. If you have not had a review consultation with one of our Specialist Stoma Care Nurses please do call and ask for one so that we can help.
(NAMS) Prescription Service
2022-08-16
Person
5
5
0
Review of (NAMS) Prescription Service
16th August 2022
Excellent care from the nurse! Listened to my problems and made me feel very comfortable
Suggested improvements
Nothing
(NAMS) Prescription Service
2022-08-16
Person
5
5
0
Review of (NAMS) Prescription Service
16th August 2022
After the lack of care I had previously received from the hospital it was a pleasure to receive such professional care.
Suggested improvements
Nothing
(NAMS) Prescription Service
2022-08-14
Person
4
5
0
Review of (NAMS) Prescription Service
14th August 2022
The entire service (nurses and prescription telephone operators) is exceptional. All staff are caring and considerate any queries I may have are answered promptly with very helpful possible solutions. Thank you.
