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9th February 2023


All very straight-forward, and immaculately handled by technician Andrew Bird

Suggested improvements
There were initial technical difficulties in using the texted-link originally provided; the clickable Florey link provided by email worked fine. Personally would prefer an emailed clickable link to a texted link

Experience
Dignity/Respect
Involvement
Information
Staff
Listening
Manage Condition
Activities
Consent