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22nd February 2023


Andrew was friendly and welcoming. He listened quietly to everything which I said. He did not interupt me at all. When I had finished talking he save his opinion and the situation. He asked my opinion on everything he said and included me ine everything he did for suggested. He spoke openly and honestly he was very knowledgeable and informative. I was very impressed by my visit to NAMS.

Suggested improvements
Nothing was apprehensive about my visit to NAMS it was the first tim that I had been to see them. Over the years I have seen other stoma nurses both at home and at the hospital and I had nevr been very impressed. This time I was very impressed. I did not feel 'talked down to'. I felt involved in my care.

Experience
Dignity/Respect
Involvement
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Listening
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Activities
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Consent
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