(NAMS) Prescription Service
Phoenix Centre, Millennium Way West, Nottingham, NG8 6AS Also known as: Fittleworth
946
reviews
Reviews
Recommend
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Staff
Reviews
(NAMS) Prescription Service
2021-05-21
Person
3
5
0
Review of (NAMS) Prescription Service
21st May 2021
In general the service is very good. From my personal experience of the service I have found at times unreasonable time passes before a nurse responds. When they do the response and advice is good. The problem appears to be they don’t have the time. Which isn’t very good when you need help quickly.
Suggested improvements
I do have a criticism of some of the telephone staff unfortunately. Some need extra training I feel when dealing with a problem, not to tell someone they can’t help, when they can help, it just takes effort on their part. Also, they should listen and not interupt, I speak from my experience of the telephone staff. This comes across as they aren’t interested in helping or listening properly. Which I feel is unprofessional.
2021-06-14 15:39:18
Response from (NAMS) Prescription Service
Thank you for taking the time to share your experience. I am sorry that we have not managed to provide you with the high quality service that we strive to deliver and that you feel the service has been slow to respond and not as helpful as we could be. I would be keen to hear if there are specific issues that you feel need addressing and would welcome a discussion about this so that we can make any improvements necessary to help you and the rest of our service users in the future. Please contact the service and ask to speak to me if you would like to discuss this further. Andrew Bird
(NAMS) Prescription Service
2021-05-20
Person
4
5
0
Review of (NAMS) Prescription Service
20th May 2021
Gave me good advice and showed me a condition to apply.
Suggested improvements
Answered to my questions that could not find anything better.
(NAMS) Prescription Service
2021-05-20
Person
5
5
0
Review of (NAMS) Prescription Service
written by
20th May 2021
Tammy Temple explained all my questions and made Louise Turner me feel at ease, from the moment I sat down.
Suggested improvements
Nothing, I was very happy.
(NAMS) Prescription Service
2021-05-20
Person
4
5
0
Review of (NAMS) Prescription Service
20th May 2021
I remained at ease throughout the examination and although the condition cannot be altered I was reassured that I was coping well.
Suggested improvements
Not having the medical knowledge needed I cannot answer this question, other to say I found the experience helpful.
(NAMS) Prescription Service
2021-05-19
Person
5
5
0
Review of (NAMS) Prescription Service
19th May 2021
Excellent care all round!
(NAMS) Prescription Service
2021-05-18
Person
5
5
0
Review of (NAMS) Prescription Service
18th May 2021
The visit was very helpful, it was good to be able to talk to a stoma nurse,Louise and Martin was very good
Suggested improvements
Everything was covered
(NAMS) Prescription Service
2021-05-18
Person
4
5
0
Review of (NAMS) Prescription Service
18th May 2021
(NAMS) Prescription Service
2021-05-17
Person
4
5
0
Review of (NAMS) Prescription Service
17th May 2021
I was unable to connect to have the video call. Andrew dealt with my review in a compassionate, kind and understanding manner. He listened to me and I felt he understood exactly what I was saying. He maintained professionalism whilst also responding light-heartedly to my personality.
Suggested improvements
If only the video would have worked!!
(NAMS) Prescription Service
2021-05-14
Person
5
5
0
Review of (NAMS) Prescription Service
14th May 2021
(NAMS) Prescription Service
2021-05-14
Person
4
5
0
Review of (NAMS) Prescription Service
14th May 2021
Had a review in clinic today the two nurses was very understanding and professional and all my questions answered and my problems resolved
Suggested improvements
Excellent , keep up the good work
