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11th October 2023


When I first arrived I felt ridiculed, I was very surprised how unprofessional the night staff were. I felt that they all kind of stepped back and didn't support me with my care needs. Those involved lost my trust. Now I have settled in, I feel very comfortable here and the majority of the staff are friendly and respectful.

Suggested improvements
I think that staff could have been more supportive on my admission to plym.

Experience
Dignity/Respect
Involvement
Safe