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5th September 2022


Dirty public loos. My wife could not use them. Had to find a cleaner first. Refreshments only available during cafe Costa opening hours. We repeatedly had to literally sit in canvas awning wet and cold on a tarmac road at 3.00am.with no refreshments or heat on cold January nights/morning whilst visiting my dying mother. We were exhausted by the treatment they offered to visitors/carers. Hospital staff were reluctant to provide information re. patients condition and moaned when we telephoned to make an enquiry. The information when supplied was incorrect, basically not transparent. Covid gave some members of staff their opportunity to exercise all their “ jobsworth” credentials who were Inhuman and patronizing. Additionally they admitted my Covid free mother to a designated Covid ward without informing her or family. Obviously this treatment hastened her demise.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe