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Written by a patient
25th July 2017


I absolutely agree with the last post in June 2017. I waited in total nearly 4 hours to be seen by 3 Drs (2 of which who were completely out of their depth and seemingly untrained in the basics of healthcare in UK) No intro /no name badges .. Has no one at the hospital heard about the late Kate Granger's campaign 'hello my name is' ? One female doctor ventured her own completely erroneous diagnosis whilst the other doctors were out of the room which was very unprofessional and could have seriously derailed a less seasoned patient. When a serious eye condition was diagnosed by accident whilst looking for the original problem the doctors were talking to each other only and seemingly not one second to explain to me! I was having to ask 'how bad it was' etc whilst they were walking away! Terrible really and if I hadn't got the Internet I would be completely upset this morning ( have managed to clarify the diagnosis on the web) the experienced dr looked rushed and unsettled and felt like even after waiting 4 hours I should just get moving without any real information. I was Just recommended to attend other hospital clinics as if they didn't have time for me. Extremely dispiriting experience all round.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff