Moorfields Eye Hospital

Moorfields Eye Hospital 2025-06-27 Person 1 5 0

Over the course of 4 eye injections to treat a macular occlusion in my right eye, pain and stress levels descended to a point where treatment more resembled a medieval torture chamber rather than an alleged modern hospital. Moorfields is absolutely dreadful and I will never go back again. I fully intend to seek treatment elsewhere and discuss options there. Don't go to Moorfields.

Moorfields Eye Hospital 2025-02-21 Person 2 5 0

Very bad hospital they steal my father and deceived us I came with my father to Doctor Jaheed khan and he give my father vabysmo injection I asked when I was paying and also asked the doctor before my dad took the injection and both said 2000£ and when I was paying I asked the lady about the amount she said 2970£ she said 350£ consultation and 2000£ vabysmo and 620£ for photos and infared when they send the bill on emailI I found that vabysmo is for 2311£ and 350£ consultation and 265£ for oct and scans she lied to me to let me pay and now they are sending for me email that they want more 350£ mr khan fees for injection how come I pay consultation 350£ and more 350£ for injection fees

Moorfields Eye Hospital 2025-01-07 Person 5 5 0

I cant thank Moorfields enough for their care and respect in dealing with my case. I had an operation which was quite complicated but they put my mind at ease and I never once felt uncomfortable. All the staff are amazing in the wards, and where I stayed overnight in the observation ward they couldn't do enough for me. What a brilliant hospital this is. Thankyou to the consultant Jimmy Uddin and all the surgeons and staff involved in my op. I am so thankful to you all. Denise Price

Moorfields Eye Hospital 2024-03-13 Person 1 5 0

Appalling treatment and medical gas-lighting for trying (in vain) to gain answers about reduced vision after cataract surgery (at another clinic) in a complex eye.   We came to Moorfields Private Hospital to see a well-known, highly-rated  cornea/keratoconus specialist (with many decades of experience) for a second opinion. The appointment felt disappointingly rushed and largely formulaic. We received nothing by way of helpful information for the complex eye with lost vision that I was very concerned about. Instead, all focus was transferred to my eye with reliable vision. For this, I was unexpectedly offered a list of proposed surgeries, with insufficient time to ask questions, and no opportunity to follow-up by email afterwards. For questions that related to my problematic eye specifically, I was sarcastically directed by the consultant's office manager to the consultant's many online, generic information pages, which I was already familiar with, but which were irrelevant to both my questions and to my specific needs.   As required, I paid for a second appointment (and travelled a further 140 miles) to try to gain an understanding of the risks vs need of the surgery recommended for my better eye - as well as hoping (this time) to gain an explanation of my post-cataract eye’s poor vision with the seemingly unhelpful lens implant.   Again, after the shortest of appointments, I came home without most of the answers - despite having emailed the questions In advance. Neither did I get to have the proposed additional scans for which we waited patiently for over a hour. When I finally got to see the consultant, his manner and statements were unexpectedly rude and irrational, and culminated in nothing short of medical gas-lightling. The latter required other medical professionals to set the record straight, which they did without reservation. It was a highly unpleasant experience to be needlessly and wastefully put through.   Alongside the above, we found the office manager to behave rudely, unprofessionally and carelessly repeatedly.  Errors on payments/invoices were £100-£200 adrift on two occasions. The more polite we were, it seemed, the more abrupt and sarcastic her tone became. Not sure if the rudeness helps to explain the 6 patients who cancelled their appointments, allowing us to have our first one at a few hours’ notice (rather than after the 3-month wait advised originally) - and at any time we wished.   After some months - and a rational complaint - the consultant (semi) apologised, implying that my expectations of himself and Moorfields Private Hospital had perhaps been rather too high... He voluntarily returned my payments - which I had not sought:  expert advice and remedial surgery was all I wanted. He answered some of my questions by email, but those I specifically came to Moorfields Private Hospital for remain unanswered.   Even precious eyesight is not worth a repeat of this several-month-long endurance test - with no tangible outcome. The only positive experience was meeting the two opticians/optical practitioners in this clinic, who were professional and delightful. For them I apologise for the otherwise necessary single-star review.

Moorfields Eye Hospital 2024-02-18 Person 5 5 0

I had an excellent experience with Dr. Johnson Neo, the ophthalmologist. His politeness, detailed explanations, and great personality made me feel completely at ease during my visit. I highly recommend him for anyone seeking a knowledgeable and personable eye care professional. Thanks, Hiral

Moorfields Eye Hospital 2023-12-22 Person 5 5 0

Went to the A and E and from triage to discharge was listened to and given clear explanations which helped me to cope with my loss of sight.

Moorfields Eye Hospital 2023-08-14 Person 5 5 0

The whole process with Mr Stevens and his team was wonderful and I would not hesitate to recommend him and his excellent team.

Moorfields Eye Hospital 2022-08-26 Person 5 5 0

First class facilitied

Moorfields Eye Hospital 2022-02-19 Person 5 5 0

I have received the most wonderful care from Moorfields Eye Hospital since I was a small child - they have saved my sight and given me quality of life . They are always there for me whenever I have a problem and I cannot thank the wonderful staff enough for their professionalism and duty of care. This hospital is unique and specialist and I recommend them whenever I can because eyesight is so precious and without Moorfields services and research and advanced technologies where would we be.

Moorfields Eye Hospital 2022-02-18 Person 5 5 0

Moorfields Eye Hospital is an amazing dedicated and unique hospital - the staff are professional and helpful and incredibly highly trained. They offer exemplary care and services. I recommend them highly on every level of eye care.