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Written by a family member
5th June 2018


My father was admitted to A+E on Thursday 31st May at 11.30 and did not see a doctor until 7am on Friday 1st June! He has terminal cancer and it felt like this was a factor in the lack of care and attention he received that evening He also had very poor care form the staff that evening, as we had to repeatedly ask for someone to see him even though he was crying out in extreme pain and we were ignored until we approached a member of staff after 2 hours waiting, who then did observations and nothing else even though his blood pressure was low. He was seen by a doctor at 7am and all that it seemed important to the staff was signing the DNR form and not the care of my father He was then transferred to ward 18 and again the care was very poor with his medication not administered when it should have been even though we told them that it need to be given at certain time and having to remind staff about emptying is urine bag and putting drips up for his antibiotics We were told 3 time he had sepsis and then on the Saturday after a chest xray my brother was told he had Pneumonia?! The lack of care and communication between staff and patients is absolutely disgraceful and i dread to think if we were not with my father what would have happened!? The patient charter that the hospital has needs to be resent out to all staff and they need to be trained in it following it The level of care between an evening shift and day shift is so apparently different that it is embarrassing as the care isnt the evening and at weekends is no where as good as it should be as there is obviously less qualified staff on duty We will be taking this further

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff