Milton Keynes Hospital 2018-06-19 Person 5 5 0

I spent 8 hours in AECU yesterday and was pleasantly surprised by the care I received. I knew it would take time while they investigated and was prepared for a wait. I was pleased that soon after arrival bloods were taken and I saw the Consultant once supplied with the results. I needed a scan which again was done in an orderly fashion. And I had some IV treatment. Despite clearly being busy the staff remained calm, good natured and thorough - taking time to explain everything and answer my questions/concerns. And I didn't leave until they had ensured I had not reacted to my treatment and saw the Doctor again to get results of scan and advice on self-care and copy of letter to GP advising on next steps. I was reassured that I was getting careful and considered care. I would like to thank everyone Doctors, Nursing Staff, HCAs and Porters who made my day less traumatic and run smoothly. Even the little things needed to make the wait more comfortable/bearable were attended to: easy access to drinks at the hydration station (people still offered to make us one whenever they came in the waiting room); sandwiches were offered at lunchtime; the waiting room had well padded chairs including recliner chairs and some with leg rests (for those not requiring a bed next door). I dozed in a recliner chair most of the day. I know it takes time to do things but the day I spent at AECU felt like well-utilised time due to the efficiency of staff. They explained everything really well so I was assured they knew what they were doing. I came away confident that further investigations could take place via my GP and nothing serious was going to happen in the meantime and there were things I could do also. Thanks to all.