Share review of Milton Keynes Hospital

Milton Keynes Hospital 2018-07-31 Person 1 5 0

I was sent to A&E by my GP following a telephone conversation with the gynaecology department. I was feeling nausea, faint and in chronic pain with my left side. When at A&E I was seen very prompt and the staff were very good. They did tests and gave me 2 cocodomol and 2 nurofen,was then told I would need to go to EPAU. After getting to reception, I was told to wait in the waiting area. 2 hours later I hadn’t been seen, so I went to reception and they said they had no record of me. By this point I was very frustrated. another hour went by and I was called into a room with a female doctor who after examining me said she will look at my blood results from what I had done 4 hours ago and get back to me and that I needed some swabs done but will come back to me. Another 2 hours went by and nothing. By this point everyone in the waiting room had been sent home except 3 of us. The doctor came back to me and said “oh you still haven’t been seen” at this point I was in so much pain and asked for some pain killers. No one came back with these but a male doctor asked to see me. He asked to access me, he also advised there would be a student nurse in with us. This student nurse looked like she has just stepped out of bed, bright yellow t shirt and what looked like pyjama bottoms, she didn’t look professional at all. The male doctor was a doctor I had seen when I was last admitted 7 years ago following a miscarriage. He discharged me 7 years ago without a scan advising me I had lost all remains, to then end back in there a week later for a an emergency D&C. So I had no faith in him, however he told me he couldn’t go anything until I have an ultrasound which wouldn’t be until the morning. He said in so many words I was wasting there time, however if I go home then I would have to wait to 2 weeks for this scan. He said I wasn’t a priority and I’m not going to die. He could see I was in pain and on this basis decided to keep me in over night. During all of this he spent more time discussing things with the student than me. A miscarriage specialist was in the room and when everyone left I asked her to check my blood test results as the doctor hadn’t told me as promised. She confirmed all was ok except my potassium was low. I was sent sat outside back in the waiting room waiting for a bed for another 2 hours, I then again asked for some painkillers that I still hadn’t received. She came back this time with 2 paracetamol and 2 codeine. Finally I have a bed now. The nurses came over and did my checks, told me my temp was high and my blood pressure was low. I mentioned I was feeling dizzy and sick and they just said ok and walked off. The next nurse came over and I asked for more pain killers, she said all I can you is 2 paracetamol as I have no codeine, thankfully I had some so was told I can take my own. The night staff then arrive and the two african women on ward were not very warm and you felt like asking them anything was too much of chore. They then came over with some nurofen. The next morning. Two nurses came by and asked how I was feeling, I said much worse and last night I had lots of usual mucus with had amounts of blood, they didn’t seem to care and said ok well it’s hot in here and walked off. Then DR hana and two assistance came with him. By the morning I felt worse and told him this and about my mucus and he said ok well then await your scan but didn’t know when. He said I was to get referred by my gp to his department. I had said to him I’ve been with your department for 3 years as I have endometriosis and we are trying to conceive. I had only seen him last month. He just said oh you have endo and not to worry I just need to get pregnant. I mentioned I was starting Clomid in a few days and waiting to come in to Book my HSG but I’m concerned as I have so much pain in my left ovary and he just said ok good don’t worry and he’s a positive person. The next 10mins he was told talking to his assistants as if I wasn’t in bed. By this point i have the worst headache and feeling so sick. I wasn’t eating. The next nurse came over and after my temp check asked if I was hot as in feverish, I was laying there with a blanket, the only one in the room so surly that shows something is right.! Then the nurses came over with more painkillers this time paracetamol. I said my head was pounding with all the different types I get given and they just said well it’s hot in here. It’s now 3pm and I’ve asked when my scan will be for the 3rd time. Within 20 mins I’m having it done. Scan was clear. So 2 hours later I my partner went to find someone and asked what now. A different doctor then appeared. Really unconfident and said well so the scan is fine so you can go. I asked what about my pain, my blood pressure, my mild fever. He said it’s warm in here. By this point I’m becoming so angry. I said so what is causing my pain , he said I don’t know and to take painkillers. I mentioned I have endo and he said it could just be that and I might be getting my period. He then went to write up my discharge notes. The nurse came with my paperwork. I said to her off course I don’t wanna be here but something is right. I then repeated all my results, she said it’s so hot in here this could be why again!!!! I was not hot, I was by the window with a fan and I spend every other month in warm countries travelling so I know it’s not the heat. I then told her my concerns. She said well call DR assistant Monday. Before I left I asked if the blood test I had done the day before showed anything I was lacking. She confirmed nope all fine, I said well funny that another nurse confirmed I have low potassium levels, she said oh yes erm hang on I’ll see what we can give to help that! She came back and said the doctor isn’t concerned so you can go and eat a banana,! Just to point out I still hasn’t had the swab tests I was told I needed by the first doctor on the Thursday!. So now it’s tuesday, I’m still in pain, still in bed and not at work. Thankfully the sickness has stopped. Yesterday I called Dr hanas Secretary and explained everything and she advised she will call me back once he spoke to dr hana. I’m still waiting for this call! I also yesterday morning have tried to book my HSG but the number just rang. So I called 3 time to gyne department to be told yes they don’t answer and to keep trying. How am I meant to book this appointment if no one will answer!!! When I called back to complain I was put back through to dr hanas assistant again who confirmed they will call me, I stated the letter doesn’t say this and she said I know and will find out. Calls me then to advise yes they are awaiting your call and gave me another number. I feel the whole experience was a shambles, staff do not know what they are doing, they do not listen and just blame everything on hot weather outside. You have to repeat all your medical history each time. Surely now days with your advance technology patience shouldn’t need to keep repeating. I’m feel so depressed with the way I was treated and this experiance has put me off going to my hospital, which I guess is what your trying to achieve. People who are not dying don’t go!