Milton Keynes Hospital 2018-08-07 Person 5 5 0

I was seen today in the Oral Maxillo-Facial Outpatients Dept for an appointment with Mr Majumdar. I was anxious. The receptionist made good eye contact and was efficient and friendly before and following my appointment. The nurse with Mr Majumdar introduced herself first and was friendly, respectful and welcoming. My Majumdar treated me with absolute respect, asked consent at every point of the process; had a very open, professional but warm manner and was thorough. My appointment was at 17.45 and I was back in my car at 17.51(!). I was seen a little early - and beforehand I had wondered if I should bring a book to keep me occupied. I left feeling reassured that the care I had received in that short time was thorough and I felt included and part of the process. Thank you very much indeed. I now feel far less anxious about returning for the follow up - and prepared for it to be painful etc - but the anxiety is gone.