Share review of Mile End Hospital

Mile End Hospital 2022-12-24 Person 1 5 0

I was referred to the Rheumatology Department, Mile End Hospital, for the second time as 4 years ago I was diagnosed with RA. In May 2022, I had an appointment due to pain in my both shoulders. The consultant did his checks and proposed me to continue with the same medication prescribed 4 years ago. Then confirmed that I am going to receive my medication at home...6 months passed, October came, I was still waiting for my tablets from the hospital. At the same time I was having this constant shoulder pain, trying to find any methods to resolve it ..I went to the GP to see what is going on ..The GP said that Mile End Hospital has to provide me with this medicine. OK, but under these circumstances and thanks God the GP got the report from my appointment in May, I received a prescription for my tablets from the GP, and I started taking them… Unfortunately, other parts of my body started to be painful while I have been waiting for my tablets.. I called back Rheumatology Mile End, telling them that 6 months ago the consultant confirmed few times that I am going to be provided with medication to start my treatment, but this medication never arrived. I told Rheumatology that they need to arrange who is going to issue my medication-they or GP. In November 2022, after this my telephone conversation with the hospital, I had a missed call on my mobile. After returning the call, I found out that it is from the pharmacy of the Royal London Hospital, telling me that I have a medication now. They tried to deliver it at home but I was not there. This is perfect, but the delivery service of the pharmacy never left me any note, text message, or voice message, to remind that somebody tried to deliver my medication. If I haven’t followed this missed call, there is no way to know that I need to collect my medication... Also, it was very strange that after a follow up telephone appointment with the same consultant, I was told that there was a confusion that the prescription in May didn’t go through…how come. Didn’t go through? Why I haven’t received my prescription in person while I was in the hospital? Also, I have never received any doctors’ reports designated for me after any consultations in the hospital. I am feeling myself ignored as a patient in need, who need to receive a clear written report regarding my health situation after each of my appointments. I am very disappointed of the service how Rheumatology Department and pharmacy treated me as a patient...