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Manor Hospital 2011-02-10 Person 3 5 0

I have attended the manor hospital several times over the last couple of months. In most cases I have been well treated and would have given much higher results. However on one occaision I was very unhappy with the way I was treated. After sitting waiting for forty minutes I went to ask how much longer I would be only to be told that my folder with all my information had been lost and they were waiting for some test iresults to be sent over. After another half an hour of watching everyone else getting seen by the doctor, I checked again. This time she seemed suprised I hadn't been seen as the letter had arrived and she went to speak to a nurse. It felt like I had been forgotten. In the end I waited one and a half hours for an appointment that took five minutes. Firstly, they should have realised my notes were missing first thing in the morning when they set up the trolley and could have sorted it out before I got there. Secondly no one bothered to talk to me about what was happening they just left me waiting. Thirdly no one took charge of my situation, making sure that I was dealt with. I feel that if I hadn't kept chasing it up I would have been there a lot longer. I don't mind waiting if the Doctor is busy seeing someone who needs their help but to wait so long for a clerical error is very frustrating.