Manchester Royal Infirmary 2018-05-29 Person 3 5 0

After leaving the surgery department I was transferred to HDU, about which I have no complaints as I was treated excellently. When I was transferred to the ward I unfortunately experienced austerity measures, which were unpleasant. There was not enough staff on the wards, especially at night. On one occasion at night I asked for a dressing to be changed 3 times but it wasn’t done because there were other priorities for the nurses to deal with. The food was not nice and a female ward next to ours was changed to a male ward and the patients on the female ward I was on no longer felt safe or secure; men came into our ward and caused issues at night, which was unacceptable. I was discharged by my surgeon and the stoma nurses 2 days early. Not long afterwards I was asked to leave my bed and sit in a ‘lounge’ until I was collected. The lounge was not comfortable, it consisted of high backed uncomfortable chairs that I refused to sit in so soon after surgery and wait, possibly for hours, for my partner to collect me. I felt like I was being kicked out of the place and it was extremely undignified. Whilst I accept that this was the situation it could have been dealt with in a more dignified and respectful way.