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Written by a NHS patient
11th May 2021


My 91 year old mum was admitted to the acute stroke unit at the end if April.She has vascular dementia and with the added complication of a stroke we were extremely worried how mum would communicate to the nurses and doctors. This unit is run by two very competent ward managers,Becky and Cath.I called the unit on a couple of occasions and spoke to either Cath or Becky and both were happy to explain how mum was doing and kept our family fully updated on mums progress.For obvious reasons visiting is restricted but as dad needs assistance so we were allowed to escort him to the ward to see mum then leave.From the minute I stepped into mums bay I could tell mum was getting excellent care.No smells ,tidy beds and just clean and fresh.Mum looked poorly but you could see her hair had been brushed and wearing a nice clean nighty.I left dad for his visit and returned to collect him a hour later and was greeted by mums nurse Kelly. R. ( sorry can’t remember surname ,wore a white tunic) this nurse cared for mum for nearly every day for over two weeks .This nurse is a credit to the nursing profession .The care and compassion she showed not only to mum but to our family was above and beyond anything I’ve experienced in a hospital setting.We have no words to express the gratitude we feel towards Kelly but I’m sure her managers will be proud of her too. As of today my lovely mum had been moved to a hospice as end of life care .I can say with hand on heart that when mum passes we know that she received the best care anyone could ask for . So thank you to the Stroke unit you are a amazing team .

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe