maidstone-hospital

Maidstone Hospital

Hermitage Lane, Maidstone, Kent, England, ME16 9QQ
 
1 2 3 4 5 78,369 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a NHS patient
11th May 2021


My 91 year old mum was admitted to the acute stroke unit at the end if April.She has vascular dementia and with the added complication of a stroke we were extremely worried how mum would communicate to the nurses and doctors. This unit is run by two very competent ward managers,Becky and Cath.I called the unit on a couple of occasions and spoke to either Cath or Becky and both were happy to explain how mum was doing and kept our family fully updated on mums progress.For obvious reasons visiting is restricted but as dad needs assistance so we were allowed to escort him to the ward to see mum then leave.From the minute I stepped into mums bay I could tell mum was getting excellent care.No smells ,tidy beds and just clean and fresh.Mum looked poorly but you could see her hair had been brushed and wearing a nice clean nighty.I left dad for his visit and returned to collect him a hour later and was greeted by mums nurse Kelly. R. ( sorry can’t remember surname ,wore a white tunic) this nurse cared for mum for nearly every day for over two weeks .This nurse is a credit to the nursing profession .The care and compassion she showed not only to mum but to our family was above and beyond anything I’ve experienced in a hospital setting.We have no words to express the gratitude we feel towards Kelly but I’m sure her managers will be proud of her too. As of today my lovely mum had been moved to a hospice as end of life care .I can say with hand on heart that when mum passes we know that she received the best care anyone could ask for . So thank you to the Stroke unit you are a amazing team .

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
5th May 2021


The staff are always kind and helpful and willing to listen to you if you ask.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
2nd March 2021


I had to visit A&E today and the service was absolutely amazing. Such friendly committed staff. Thank you

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of Emergency Care Centre,
14th February 2021


My mum was treated in emergency care at Maidstone Hospital on 12th February. We had phoned 111 first and she had been given an appointment to go i as she had a possible break to her arm and was in a lot of pain following a fall in the house. Everyone was very friendly and supported my mum very well. We had the intial assessment, a visit to x ray and also the fracture clinic. We were there for about 3 hours from start to finish and found everyone very friendly and supportive despite the pressure they must have been under. Thank you for your kindness.


Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of Lord North, written by a family member
15th January 2021


My 80 year old mum was discharged today from the Lord North Ward after two stays, one following her cancer diagnosis and then again again other complications. I cannot say enough about the quality of care she received. The Acute assessment unit saved her life, following a massive internal bleed and now only 15 days later she is coming home. My mum was close to giving up but the staff didn’t let her give in. Thank you everyone for everything. We will never forget want you have done for her.


Nothing - some days we were promised a call back and no one did but we know how busy you are all. When it mattered you called us and even spent up to 45 mins on the phone with us.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
23rd October 2020


Care was very good but I think arriving at hospital at 07:30 and not going to theatre until 12:30 is not very good especially as I had fasted since midnight.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of Eye Day Care Maidstone, written by a patient
11th August 2020


I had an eye surgery done by MR Bates and his team in the 10th August 2020, this was during the Coved-19 pandemic, from the time I entered the hospital I was treated with care, understanding and felt completely safe. It was a very hot day 31 degrees and at no time did the staff make me feel I was in the way during the heat. From the pre op staff, theatre staff, MR Bates and his team were all dressed in full PPE and it must have been unbearable for them but they still treated me with dignity and care. I honestly cannot fault this hospital from my first consultation. Well done everyone and a huge thank you from me

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of Emergency Care Centre, written by a family member
18th July 2020


I took my 4 year old son in to A&E as he had slipped on the slide in the garden and landed awkwardly on his arm. We went straight to A&E where we had our temperatures checked on arrival and then taken through to the waiting room. We were seen by Michelle Booth who was outstanding. She was managing the clinic on her own and took such good care of my little boy who had broken a bone in his elbow. She was gentle, kind and very thorough with the care of my son, I can not recommend her enough!!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 
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