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Written by a NHS patient
19th July 2021


A&E....long wait...patients with no masks and nobody addressing this Poor communication...nobody answers the phone and difficult to get update of patient Ward manager lacking empathy and understanding of care needs and frustrations of patients who are ill and unable to make robust decisions Food needs improving Medical items lacking...is this a state of the art new hospital? I think not Organisation and management need looking at On positive A&E nurse at first point of contact caring and helpful Recognition given to staff shortages

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe