Reviews
Reviews
Absolutely atrocious switchboard and admin team.
We have been on hold for two hours now trying to check on my father in law, have been hung up on four times (and no, we haven’t lost our temper or been rude once)
They don’t even ask for details or tell you where the calls are being transferred to. Appalling.
My wife was taken directly the the Resus department after a fall down the stairs, that resulted in severe concussion, a fractured collarbone, and staple and glue to a large deep cut on her head. She was treated promptly and with care by the staff, who kept us informed about what was happening at all times.
Well done folks
I was taken to Grange after a fall, everyone was wonderful and caring.,I was there a long time, but they had over a hundred patients to see. All member of staff were cheerful despite their work load. You can only deal with one person at a time, I was dealt with in a caring professional way. And I am thankful for the treatment I Received.
Ignorant treatment received from nurse in A+E who refused patient second opinion.
This hospital should be under special measures.
Aneurin Bevan CEO receives £250k,/annum.
Should be ashamed but very unlikely.
Avoid this A+E
Amazing care by all nurses, anaesthetists and surgeon's. Have been so well informed and looked after. I cant thank you enough and I don't know what we'd do without your support on ward A3 and in theatre
My mum was in Majors for most of yesterday care was exemplary , caring and professional from Health Care Assistants , Molly her nurse and the Doctor and Consultant she saw . Today communication with Kelly in the Discharge Lounge was fantastic too . A special mention for the wonderful paramedics who brought her in Dan and his colleague (sorry didn’t get your name)
We couldn’t have been more impressed with you all
It’s official the UK is now regarded as a third world country ! A&E is a disgusting room which is too small and not fit for purpose. There is no air conditioning for people who are sometimes waiting in excess of 15 hours to see a doctor. Nothing is being done to improve the situation and incompetent senior management and the Welsh Govt are responsible for this. A&E at the Grange covers too large an area as Nevill Hall was never this bad. It’s like walking into a war zone in a desperately poor country. And chaos with ambulances which is leading to the early death of people some of whom could be saved. Something has to be done. The hospital cannot carry on functioning in this way !
This hospital needs a total rethink. It cost £350m to house apathetic staff. There is no empathy it is just full of people ticking boxes and following process. If you can avoid I would advise as no matter how many times you come in with the same issue, you will be processed exactly the same every time and get nowhere. What an absolute waste of public funds.
I am disgusted that this new hospital has no female toilets they have literally taken them away and now have unisex toilets for everyone to use i am a child abuse survivor and I never thought in a million years the health authority could ever be so cruel as to do this,
When visiting this hospital I saw a lady leave the toilet area and went into the toilets she came out of thinking I was in a safe female space whilst in the toilet I heard a man clearing his throat and I froze I was petrified I couldn't work out what was going on and why there was man in there I waited and waited having to listen to this man do his business whilst been so scared I couldn't move untill I was sure he had left. This has really affected me I never thought anything like this could happen being in a hospital how dare they remove a safe space for women especially women like men it's pure evil shame on you! I will never consciously step foot in that hospital or any other without female toilets again it might no be an issue for some but for someone like me it has scared me for life I am so upset by this so upset it was so traumatic. Political issues should not be making way in to our hospitals i am besides my self SHAME ON YOU
I had a serious fall and broke ribs and punctured my lung, half of the lung drain was left in accidentally when I struggled in excruciating pain I rang and told them and they bizarrely told me I signed myself out (what idiot would do or could do that with those injuries but they then said I was rude on the phone and to go tell my GP , I live on the top floor of my building without a lift, when I told him this he said it was not his problem. Completely astonishing unprofessional attitude, I’ve paid into my national health since I left school at 16 years old , seriously I expected better humane treatment.